Colis-Parcel Logistics – Real-Time Package Tracking Platform
Colis-Parcel Logistics is a growing courier and delivery service in Ghana, offering domestic and cross-border shipping. Their existing website lacked modern features and real-time tracking, leading to customer complaints and trust issues. Logistics Website.
+200% Increase in Returning Customers
The Challenge
Customers were constantly contacting support to ask where their parcels were. The company needed a logistics website to reduce inquiries, improve customer satisfaction, and scale operations.
Our Approach
We built a custom logistics platform featuring:
Real-time parcel tracking using unique tracking codes
Status updates (Picked, In-Transit, Arrived, Delivered)
SMS and email notifications
Clean, intuitive UI for both desktop and mobile users
Dashboard for admins to update parcel statuses easily
We also migrated the site to a faster hosting plan, optimized the codebase, and integrated contact forms and WhatsApp chat support.
The Results
In just 6 weeks post-launch: Logistics Website
- 200% increase in returning users
- Customer support inquiries dropped by 60%
- Bounce rate reduced from 58% to 21%
- Higher trust and engagement levels noted in client feedback
Client Feedback
“This platform changed how we operate. Our clients now track parcels without calling, and we look more professional. Clinch Tech Pro delivered exactly what we needed.”